Business Interpersonal Skills : Training for Leadership

Business Interpersonal Skills

	Business Communication NQF 5 – 8 CREDITS Allow this course to teach you and your employees the meaning and value of communication in a business environment. An often overlooked skill, ranging from the style, value perceived and manner in which people write and talk to each other, can build or break down a company.

Emotional Intelligence NQF 5 - 4 CREDITS Take charge of your own development by learning how to take actionable, practical steps towards becoming a better person. Understand who you are, the vision of your life and identify areas of strengths and weaknesses through self assessment.

_	Change Managment NQF 5 – 10 CREDITS What is organizational change? Allow this course to enlighten you to the types, course and building blocks of change. Also master the art of communicating change to employees and guide them through it. Understand that change begins from within.

_	Customer Service in the Public Sector environment NQF 4 - 6 CREDITS Learn how to apply the principles of good customer service to achieve public sector objects. This course intends to empower public sector officials in developing their administration skills.

_	Diversity Management NQF 5 - 6 CREDITS This course is intended for second-level managers (Heads of departments etc.) and will equip such managers with the knowledge and skill to understand the differences between the individuals in their workforce, and to harness such differences to elevate the team to better performance.

_	Effective Leadership NQF 5 - 8 CREDITS Designed to equip leaders with the knowledge, skills and ability to be an emotionally intelligent, and therefore, effective leader. Self awareness, self-management and social awareness is taught, equipping leaders with techniques to respond to situations and environments in a positive manner.

_	Managing Your Own Work Performance NQF 4 - 4 CREDITS Learn how to develop work plans, monitor own work performance and demonstrate initiative, flexibility and accountability with allocated responsibilities. This course is intended for employees in the public sector at practitioner level, equipping them to manage their own work

_	Motivate and Build Your Team NQF 4 – 10 CREDITS Calling all junior managers and supervisors – This course is intended to equip employees early in their careers with the knowledge, skills and motivation to seek creative solutions to the problem in their daily work-life.

_	Problem Solving NQF 4 - 8 CREDITS The purpose of this course is to provide the learner with the knowledge and skills to define a problem, investigate a problem, generate solutions to the problem, implement the solution and finally to evaluate the effectiveness of the chosen solution.

_	Time Management NQF 4 - 4 CREDITS Do you and your staff know the ideal way to manage interruptions, organise, prepare and schedule business activities? This course is intended for all employees, due to the effect thier daily decicions have on an organisation, it will provide them with the knowledge and skill to manage their time effectively.

_	Effective Sales Strategies NQF 5 - 6 CREDITS Ensure that your sales team knows how to use an effective sales call model. This course also assists them in understanding how thier role creates, add and maintains value for the customer.