IT service management involves managing information technology (IT) systems based on the client’s perspective of IT’s contribution to their business or organisation. ITSM is a more human approach as opposed to technology-centered approaches to IT management and business interaction.

It is process-focused and therefore is aligned with process improvement movement (e.g., TQM, Six Sigma, Business Process Management, CMMI) frameworks and methodologies. ITSM focuses on providing a framework to structure IT-related activities between  IT technical personnel and customers and users.

For our IT service management implementation we can help you setup and implement Numara Footprints to streamline your ITSM requirements